We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Any defective or damaged merchandise can be exchanged. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date.
Personalized merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date, defective or damaged, as we cannot be responsible for the use of the merchandise.
Any defective or damaged merchandise you wish to exchange must have an RA NUMBER before returning.
We will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. We will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.
If you need to exchange an item due to defects or damages please follow the instructions below:
- Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
- Request RA # through our website.
- Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving without a return authorization number will be returned to sender.
- Be sure the item you are returning for inspection is packaged properly, as we are not responsible for further damages due to improper return packaging.
- You are encouraged to ship your return via a track-able source, as we cannot be responsible to merchandise lost in transit.
Each item is hand inspected for quality before it is shipped to you. If you are unsure about a product look, weight or quality please feel free to order 1 without personalization to look at prior to place a large order. All personalization is done as shown; we do not do font changes. Cocktail shakers and Pilsner Glasses with more than 3 initials will be done in the font shown for the Can Koozie and the Sports Mugs.
NOTE: If MONOGRAM font is requested we will do MONOGRAM font as you have entered it. we will not change the order of the entered information. MONOGRAM FONT WILL COME with the middle letter larger than the other letters chosen: AGJ (Typically the middle initial is the last name, monogram = FIRST LAST MIDDLE initials)